Dominican Republic
SERVICE DESK OFFICIAL FRONT OFFICE
Industry:
IT & Telecommunications
Career level:
Mid-level
Employment type:
Full time
Job location:
Av. JF Kennedy No. 14, Santo Domingo
Salary offered
10 001 to 20 000 DOP
Requirements
Education:
Bachelor's Degree
Experience:
2-5 years
Languages:
English
Driving license:
No
Benefits
Visa
Medical insurance
Ticket home
Company background
GBM is the leading IT services company in Central America and the Caribbean, an expert in information technology. It provides all the components for business technology solutions with infrastructure, software, consulting and specialized services. GBM is a regional company with a presence in Guatemala, Honduras, Belize, El Salvador, Nicaragua, Costa Rica, Panama, the Dominican Republic and Haiti. GBM is IBM's exclusive distributor in the region and also represents, officially and with full support, leading industry brands such as Lenovo, Cisco, SAP, Microsoft, among others.
Website: www.gbm.net
Facebook and Twitter: @GBMCorp
Description
The position is the primary point of contact for users (external or internal) in identifying and monitoring an interruption in service.
Requirements
1 year experience in customer service.
Ability to solve problems.
Optimal resource management.
Assertive communication.
